Refund policy

Returns & refunds

Changed your mind? No drama. You've got 14 days from the day your order arrives to tell us you want to return it, and then another 14 days to get it back to us.

How to return

1. Email ironsoles@gmail.com with your order number and what you're sending back.
2. We'll reply with the returns address and next steps.
3. Send it back with a tracked, insured service. Parcels are your responsibility until they reach us.

Returns address: Iron Soles, 17 Cheesmer Way, Horsham RH12 3UY, United Kingdom

What we need back

Unworn, in the condition it arrived, with all tags, the original box and any extras. Try them on indoors on a clean floor, the way you would in a shop. If an item comes back worn, creased or damaged, we may reduce the refund to cover the loss in value.

Your money

We refund to your original payment method, including standard delivery, within 14 days of receiving the item back. Return postage is paid by you, unless the item is faulty or we sent the wrong thing.

Want an exchange or store credit instead?

Just say so in your email. Store credit is issued as an Iron Soles gift card as soon as we receive the item, so it's usually the quickest option.

Faulty, damaged or wrong item?

That one's on us. Email us within 7 days of delivery with photos and your order number and we'll sort a replacement, repair or full refund, including return postage. This doesn't affect your rights under the Consumer Rights Act.

Can't be returned

Gift cards, and opened Pop Mart blind boxes (sealed boxes can be returned as normal).

International orders

The same rules apply. Mark returns as returned goods of no commercial value so they aren't held at customs. Any customs charges on returns are the sender's responsibility.